Frequently asked questions
Quick answers about the Klarven Cuddle Pouch Hoodie, sizing, shipping and returns. Can't find what you need? Contact us and we'll help.
How do I choose my size?
Use the size guide on the product page. Measure a hoodie you already own and compare it with the garment measurements. If you are between sizes, choose the larger size. Allow about 1 inch of difference from manual measurement. If you are unsure, email us your preferred color and size before ordering.
What colors and sizes are available?
The Cuddle Pouch Hoodie comes in 7 colors (Milky White, Black, Brown, Khaki, Light Gray, Pink and Sky Blue) and sizes S to 2XL.
Is the pouch safe for my pet?
The pouch is designed for close, supervised moments with a small pet that fits comfortably. Keep your pet's face and airway clear, support them with your hand, and stop if your pet seems uncomfortable. It is not a restraint, and it should not be used for driving, cycling or strenuous activity. A confirmed pet weight limit is not available, so please contact us before ordering if you are unsure about fit.
What comes in my order?
Each option includes the hoodie(s) you select, in the color and size you choose. Pets and pictured accessories are not included. See the "What comes in my order?" section on the product page, or contact us before ordering if a set option is unclear.
How much is shipping?
Standard shipping is free to eligible addresses in the United States and Canada, with no minimum order. Free shipping covers outbound standard delivery. It does not include return shipping for a change of mind or size, customs duties or import fees.
How long will delivery take?
For orders to the United States, processing takes an estimated 1–4 days and delivery takes an estimated 5–11 days for many orders. These estimates are based on our fulfillment partner's data. They are not guarantees, and some orders take longer because of supplier availability, carrier conditions or customs processing. Some orders ship from outside your destination country. If you need your order by a specific date, email us before ordering and we will check the current estimate. For delivery to Canada, contact us for the current estimate.
How do I track my order?
When tracking is available it is included in your shipping confirmation email. Tracking can take some time to update after a label is created. If it does not update, or an estimated delivery date has passed, email us with your order number.
Will I have to pay customs or import fees?
Any import charges collected at checkout are shown in your total before you pay. If your destination authority assesses additional duties or fees that were not collected at checkout, they may be payable by the recipient where permitted by law. Contact us before ordering if you would like clarification.
What is your return policy?
You can request a return within 30 days of delivery. For a change of mind or size, the hoodie must be unused and unwashed with its original tags attached, and you pay return shipping. If we sent the wrong item or your item arrived damaged or defective, we cover the return shipping. Email us first so we can send return instructions and the correct return address. See our Return and Refund Policy for full details.
How long do refunds take?
Approved refunds are issued to your original payment method within 10 business days of us inspecting your return. Your bank or payment provider may take additional time to show the refund.
Can I cancel or change my order?
Email us as soon as possible with your order number. If the order has not entered fulfillment we can cancel it and refund your payment. Once fulfillment has begun we will check whether it can still be stopped, but we cannot guarantee it.
How do I contact Klarven?
Email klarven1@outlook.com or use our contact page. For existing orders, include your order number and the email used at checkout. Never send full card numbers or security codes.